How we work
We step in when there's complexity and something serious at stake. That's why we don't do everything.
In practice
Building everything from scratch
Product concept and design direction
HASHWallet had six months to reach the market. We joined the founding team and worked on the device, the app, the website, the brand and the growth strategy at the same time.
It worked, but it was showing its age
Purchase experience redesign
Fred. Olsen's B2B tools had served travel agencies and call centers for years, and it showed. We simplified navigation and purchasing without breaking what already worked.
One organization, three different stories
Identity, structure and website
EMES Network had grown into an international network, but its identity, structure and website no longer told the same story. We brought them together to reflect the organization EMES had become.
Content had outgrown its structure
Content design and architecture
Ferrovial's blog had grown across languages, topics and formats. We reorganized its structure to handle that volume without making navigation more complicated.
What we believe
Elastic exists to help make good decisions when bad ones have real consequences. We prefer a clear decision to a crowd-pleasing one.
Read the manifestoHow we decide
Before deciding, we name the alternatives, separate what each option brings from what it costs, and write down what would make us change course. We use the same method in client projects and in our own business. We call it Signal.
How Signal worksIdeas in context
- On purpose... opens in new window
Designing with intention in times of speed and volume.
- Control: test, implement, or discard opens in new window
Going fast demands a degree of chaos. But there's a difference between pushing the limit and having no brakes.
- Beautiful things opens in new window
Beauty isn't decided — it's felt. A look at the aesthetic pursuit in design.
Frequently asked questions
Can you create a brand from scratch?
Yes. We do everything a brand system needs: its language and its visual expression, on screen and off it. HASHWallet started that way: brand, device, app and website at the same time. If your brand needs to reach other languages, like a song, we take part in the conceptual criteria, but we don't produce or direct it.
How do you align brand and product?
When the brand, the structure and the product tell different stories, the problem is rarely visual. First we decide which story is the organization's true one. Then we turn it into shared rules, so brand and product come from the same place and don't drift apart again over time. That's what we're doing with Hotel San Roque.
Do you design marketing campaigns?
We don't run campaigns. We do work with marketing teams that need support so the brand strategy doesn't get diluted from one campaign to the next.
What projects don't you take on?
The ones that need neither design nor strategy. We can work alongside other designers or art directors, but we don't take on production-only work. When a project calls for photography, video, illustration or architecture, we bring in trusted specialists. We lead the strategy, and we make clear from the start what we're responsible for.
What does working with you look like?
We work best on long-term projects. We usually start with an immersion project, to understand the problem before proposing anything, and then plan ongoing design services. We don't solve anything by magic: we follow up on the results of what we do and stay until the project is on solid ground.
Contact
For projects
Live or upcoming digital products. When there are decisions to make about product, experience, or brand, we fit.
Collaborations
We work with a trusted network of specialists. If you share our way of thinking, we would be glad to meet you.